Your Home. Our Priority.
From happy residents to confident owners, we manage every property with heart, integrity, and decades of experience.
About Sterling Property Management Inc.
Since 1986, Sterling Property Management, Inc. has been dedicated to creating well-maintained, welcoming communities for residents across Orange and Los Angeles Counties. We’ve built a reputation for responsive service and quality living environments encompassing nearly 300 properties spanning a period of 40 years, from duplexes to large-scale apartment communities.
Our team brings decades of combined property management expertise, working hard every day to ensure that residents feel at home. From timely maintenance and clear communication to safe, comfortable spaces, we focus on the details that matter most to the people who live in our communities.
For property owners, we provide comprehensive management services designed to protect and enhance their investments — including tenant relations, rent collection, maintenance oversight, and financial reporting.
At Sterling, we believe great property management starts with happy residents — and that lasting value is built through trust, care, and connection..
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General Questions
Hi there! Have some questions about our company? Find the answers below.
Tenants
Your Online Portal
Pay Rent
Securely pay rent online from anywhere. Set up automatic payments so you always pay on time.
Maintenance Requests
Quickly and easily submit maintenance requests that go directly to our maintenance queue.
Seamless Communication
Swiftly send communications to us at anytime from the convenience of your digital device.
Our Team
With decades of combined experience, our team offers deep industry knowledge, hands-on expertise, and a strong commitment to exceptional service. From tenant relations to financial reporting, we work collaboratively to protect your investment, enhance property value, and provide peace of mind through thoughtful, proactive management.
| Name | Title |
|---|---|
| Hal Pappano | Owner/Broker |
| William Moore | Director |
| Suzanne Keith | Controller |
| Cassidy Flores | Accounting Assistant |
| Maggie Veach | Accounts Payable |
| Susan Bosek-Herrera | Area Supervisor |
| Andrea Pappano | Area Supervisor |
| Ariana Pappano-Cecil | Area Supervisor |
| Marilyn Hosman | Area Supervisor |
Services you can trust
Reporting
Property Performance Reports to keep you in the loop on your investment.
Maintenance
Regular Property Management and Inspections keep your property in great condition.
Marketing
Effective Marketing & Leasing services keep your properties filled and performing at their peak potential.
Financials
Our Property Financial Services keep your finances organized and up-to-date.
Filling Vacancies
We help place tenants in properties that are a great fit for them and their needs.
Tenant Care
Positive Tenant Relations & Lease Compliance keep tenants and owners happy.
Owners
Backed by Innovative Technology
Simplified & Secured Payments
Make payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.
Enhanced Communication
Stay connected and informed with built-in messaging, notifications, and emailing tools, all with fully mobile functionality to simplify collaboration.
24/7 Access & Property Insights
Get on-demand access to financial statements, monthly summaries, year-end tax statements, and important documents from anywhere using our robust mobile capabilities.
